TeraBox Customer Support Service

TeraBox Customer Support Service offers easy solutions to all your issues. TeraBox is a popular cloud storage service that helps users store, organize, and share their files. If you ever need help, TeraBox offers a range of customer support services to assist you. Here’s a guide to what you can expect from TeraBox customer support.

TeraBoxOfficial Customer Service and Help

TeraBox Customer Service Email

If you need to reach out for help, sending a customer service email to TeraBox can be very effective. The support team is ready to assist you with various issues, ensuring a smooth experience.

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TeraBox Premium

What Are the Premium Benefits?

TeraBox Premium offers extra storage space, faster upload and download speeds, and more advanced features to improve your cloud experience.

How to Purchase Premium?

You can buy TeraBox Premium through the TeraBox website or app. Simply follow the on-screen instructions to complete your purchase.

The Premium Did Not Activate After Purchase

If your Premium service did not activate, contact TeraBox support through email or the help center. Provide your purchase details for faster assistance.

Impact of Premium Expiration

When your Premium expires, you will lose access to extra storage and other Premium features. Make sure to renew on time.

How to Cancel Premium

To cancel your Premium subscription, go to your account settings in the TeraBox app or website and follow the cancellation steps.

Store and Organize

How to Store Files?

You can store files by uploading them to your TeraBox account via the app or website. Drag and drop your files into the upload area.

How to Create a Folder?

To keep things organized, create folders by clicking the “New Folder” button and naming your folder.

File Lost

If a file goes missing, check your trash or contact TeraBox support for recovery options.

File Recovery

Files in the trash can be restored by selecting them and clicking “Restore.” If permanently deleted, contact support.

Failed to Play the Video

If a video won’t play, check your internet connection or try re-uploading the file.

Image/Video Preview Failed

If previews fail, ensure the file type is supported. Contact support if the issue persists.

File Sorting

Sort files by name, date, or size using the sorting options in your TeraBox account.

Transfer and Share

Upload / Download Failed

If you experience upload or download issues, check your internet connection and file size. Contact support if problems continue.

Upload/Download Speed Slow

For slow speeds, ensure a strong internet connection. Premium users get faster speeds.

Limit of File Upload Size

There may be limits on file size for free accounts. Premium users enjoy higher limits.

How to Save TeraBox Files to Local?

Download files to your local device by selecting them and clicking the “Download” button.

Unable to Save TeraBox Videos to Local

If you can’t save videos, check your device’s storage space or contact support.

Can the Game Be Downloaded?

Check the TeraBox terms to see if game files are supported. Some large files may have restrictions.

How to Share Files

Share files by selecting them and clicking the “Share” button. You can send links to others.

How to Cancel Sharing?

To stop sharing a file, go to the sharing settings and revoke access.

File Sharing Failed

If sharing fails, ensure the recipient’s email is correct. Contact support for further help.

Automatic Backup

How to Turn On/Off Automatic Backup

Enable or disable automatic backup in the app settings.

How to Backup Videos Automatically

Set videos to auto-backup in your app’s backup settings.

Are the Backed-Up Photos in Their Original Quality?

Backed-up photos are kept in their original quality unless otherwise specified.

Where Are the Backed-Up Photos/Videos?

Find your backups in the designated backup folder in your TeraBox account.

Welfare Center

How Can I Participate in/Access the Activity

Join activities through the Welfare Center section in your account.

Why Can’t I Access/Participate in the Activity?

Check the activity rules and your account status. Contact support if you still have issues.

Why Did I Not Receive a Reward After Accomplishing the Task?

Rewards might take time to process. If delayed, contact support with your task details.

Why Didn’t I Receive a Referral Reward After Participating in the Activity to Invite New Users?

Ensure your referral followed the correct steps. Contact support with details for assistance.

What Is the Validity Period for Rewards Obtained/Redeemed Through Activities?

Check the activity’s terms for reward validity periods. Contact support for more info.

Why Can’t I Earn Rewards by Watching Motivational Video Advertisements?

If ads aren’t available, it might be due to region restrictions. Contact support for help.

Webmaster Center

Who Is Eligible to Receive Rewards?

Eligibility varies by activity. Check the rules or contact support for details.

About the TeraBox Referral Program

Refer friends to TeraBox and earn rewards. See the referral program details in your account.

How Does TeraBox Calculate Rewards?

Rewards are calculated based on activity participation. Contact support for specifics.

How to Withdraw Cash Rewards

Withdraw rewards through the Webmaster Center. Follow the instructions provided.

Withdrawal Rules and Eligible Countries

Withdrawal rules and eligible countries are listed in the Webmaster Center. Contact support for clarification.

Growth Level Rules

Growth levels depend on your activity. Check the rules in your account settings.

Embed a Video

Embed videos in your website using TeraBox’s embedding feature. Find this option in your file settings.

Handling of Violations

Violations of TeraBox terms can lead to account penalties. Follow the rules to avoid issues.

Account

One Google Email Can Correspond to Different Accounts

You can have multiple TeraBox accounts with one Google email by using aliases.

Forgot/Changed Password

Reset or change your password through the account settings or the “Forgot Password” link.

How to Switch Accounts (Mobile App)?

Switch accounts by logging out of one and logging into another in the mobile app.

How to Change the Avatar or Nickname?

Edit your profile to change your avatar or nickname in the account settings.

No Registration Verification Email Received

If you didn’t get a verification email, check your spam folder or request a new one.

Registration Verification Email Link Is Expired

Request a new verification email if the link has expired.

Failed to Receive the SMS Verification Code

If you didn’t get the SMS code, ensure your phone number is correct and request a new code.

How to Cancel an Account

To cancel your TeraBox account, go to account settings and follow the cancellation instructions.

Give Advice

If you have suggestions or feedback, TeraBox welcomes your input. Use the feedback option in the app or website to share your thoughts.

Common Questions

For common questions, check the TeraBox Help Center. It covers a wide range of topics and can quickly resolve many issues.

Help and Feedback

TeraBox is committed to helping users. Contact customer support through the app, website, or by sending a customer service email for assistance with any issues.